What can we help you with?
What is the cancellation policy?
Should you wish to cancel your trip for any reason, a cancellation policy of Rs 250 will be applicable for each ride cancelled
What to do if I was charged incorrectly?
If you note a discrepancy in the amount that has been charged to you after your trip, feel free to contact us on 86600.
What are the payment options available?
Our application provides a multiple payment option via MCB Juice, Credit Card or Debit Card
How to pay a trip through the app?
When booking your trip, top-up your Motaxi wallet via MCB Juice or by Credit Card and confirm your ride when it has been done
How to get a fare estimate of my trip?
To receive a fare estimate before your trip, enter your desired destination on the app and your fare estimate will be calculated automatically.
What to do when I receive an error payment message?
If you receive any error message while booking or proceeding the payment, feel free to contact us on 86600.
How to request a ride on the app?
To request a ride, enter your current location and your desired destination to receive your trip’s fare estimate. Proceed to the payment and confirm your ride by clicking on the button.
How to schedule a ride?
To schedule your ride, simply select your preferred pickup time when proceeding to the booking.
How to change my pickup location?
If you wish to change your pickup location, enter the new location or drag the drop pin directly onto it.
How to create my rider account?
When downloading the app, a few steps will appear. Follow them to proceed to the creation of your account.
I forgot my password
If you have forgotten your password you can reset it at any time. Just click on the login button and click on the “Reset Password” button.
How to update my rider profile?
You can update your rider profile anytime by clicking on the option “Edit profile” and change the details of your choice.
Contact a driver
To contact your driver for any query, click on the “Call” button as soon as your driver is on his way to meet you.
How to delete my account?
To delete your account, go directly to your account settings and click on the option “delete account” to confirm.
I forgot something in the car
If you forgot any belongings in the car after the trip, feel free to contact us on 86600.
How to rate my driver?
After your trip, a notification will be sent to you, on this notification feel free to rate the driver from 1 to 5 stars according to the service provided.
How to tip my driver?
If you wish to tip the driver after your trip you can tip him in cash at your discretion.
How to report an incident during a trip?
If you want to report any incident occurring during your trip, feel free to contact us on 86600.
How to report my driver’s behaviour?
If, during your trip, you felt uneasy or unsafe about the driver’s behaviour, feel free to contact us on 86600.
My driver didn’t show up, how to request a refund?
If your driver didn’t show up at the required time, feel free to contact us on 86600.
How to review my cancellation fee?
If you wish to have more information about your cancellation fee, feel free to contact us on 86600.